I'm sorry that I can't give you her name. She did tell me and I could see it on the name tag.
However, I zoomed in too close and my brain cells ain't what they use to be. If you know who this is please leave a note in the comments section and I will update the blog post.
I hope that the picture isn't as bleak for Librarians as her answer reflects but I always try to see the positive side. In this case maybe folks are looking in traditional library settings and not realizing that they could find higher paying gigs in the business sector with the exact same skill set.
I can also see a need for people to help individuals and companies navigate personal medical and health care issues. I don't know if there is a job for that but there is certainly a need for that type of service.