A few weeks ago I was mentioning the importance of being aware of social networking for library workers. There are online communities that share information and hip each other to what is good and what is bad in their opinion.
Yelp is a community that allows users to review and rate a restaurant, hotel, theater experience and yes, even a library experience. The Pasadena Public Library (California) has a Yelp page and at least 23 people have chimed in about their experience about using the library.
For the most part, it is a positive experience for patrons. They like the atmosphere, the beauty of the library, that it has wi-fi, and for one user that it still have VHS videos.
Now some folks felt it was creaky as in creaky chairs and tables and didn't care for the restroom. I understand, as did others people that particular issue related to certain members of the homeless population. There is no easy answer about that situation.
Check out the reviews and if you want to chime in on the Pasadena Public Library, most of us who are or have been in the program have been roaming the halls, then you can add your opinion as well.
The other thing to keep in mind about this is that other libraries can be reviewed as well. Especially if you are looking for work in a library and want to know what the patrons feel about their experiences.
The advantages for libraries this is a way to gauge how the public perceives your services and what they found valuable. It gives libraries an way to take a truth pill as to how they are doing.
It is important to remember that these are people that are motivated to share what they think. It may or may not be unbiased but it is one person's opinion gathered in a collection.
For one library in the valley that might be a bitter pill to swallow. I mention no names but people will talk. Some of that conversation is happening on Yelp.